City Brew Coffee

I used the app for the first time today, and it was easy to place my order and food item. My main complaint is with the payment system. I have multiple gift cards linked to my account, but I could only use one gift card at payment, but it did not cover the full price, and there is no option to use another gift card or a different form of payment to cover the difference. This is pretty bizarre in my opinion and I really hope they improve this in the future.

Terrible. 1. Does not allow more than one card to be used at a time. 2. Can't look at menu first before starting order. 3. It crashes but the store actually gets your order but you don't know til you get there. 4. Perks are hard to use because it isn't clear whether they are being applied or not til after you pay. 5. They refuse to list nutritional information. 6. Under the drinks, it lists options that aren't even optional for certain drinks. I go here because I get gift cards from people.

Promotions work only sometimes. A few times now I've traveled to the closest City Brew location due to a promotion, only to find out that the discount vanished. I asked if the workers could adjust the price to make it right, nope. The closest location is almost 30 miles from me, one way. I've had to email support and eventually get an apology and reimbursement from the management on a few occasions. Tonight, yet again, promo for $1 off didn't work. The app usually gets blamed by staff.